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BBB Reliability Report for
Nelson Auto Group, Inc.

A BBB Accredited business since 07/22/1989.

BBB Rating A+

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report

BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.

Find out more about this business:

BBB Accreditation

BBB Rating

Business Contact and Profile

Business Management

Additional Locations and Phone Numbers

Licensing

Customer Complaint History

BBB Program Participation

Government Actions

Advertising Review

BBB Copyright and Reporting Policy

BBB Accreditation

This company has been a BBB Accredited business since July 1989. This means it supports BBB's services to the public and meets our BBB Accreditation standards.

BBB Rating

Based on BBB files, this business has a BBB Rating of A+.

Click here for an explanation of BBB Ratings

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Business Contact and Profile
Name:	Nelson Auto Group, Inc.
Phone:	(937) 642-9000
Fax:	(937) 642-3003
Address:	15777 Watkins Rd
	Marysville, OH 43040-9403
	Google Map
Website:	www.nelsonautogroup.com
	www.lamborghiniohio.com
	www.nelsonhyundai.com
Original Business Start Date:	May 1989
Principal:	Mr. Greg Nelson, President
Customer Contact:	Mr. Greg Nelson, President - (614) 793-9000
TOB Classification:	Auto Dealers-New Cars, Auto Dealers-Used Cars, Auto Parts & Supplies-New, Auto Renting & Leasing, Auto Repair & Service
BBB Accreditation:	This organization is a BBB Accredited business.
Additional DBA Names:	Lamborghini Ohio Nelson Automotive Nelson Mobility Solutions

Business Management

Additional company management personnel include:

Mr. Joe Ryan - Gen Manager

Additional Locations and Phone Numbers

Additional Addresses

PO Box 730
Marysville, OH 43040-0730
Tel: (614) 764-9000

1751 S Main St
Bellefontaine, OH 43311-1509
Tel: (800) 544-1001
Tel: (937) 593-3000
Fax: (937) 593-7000

15769 Watkins Rd
Marysville, OH 43040-9403
Tel: (937) 642-2000

2300 Hebron Road
Heath, OH 43056
Tel: (740) 928-9000
Tel: (740) 928-9002

Additional Phone Numbers

Tel: (800) 606-9595
Tel: (740) 881-9000
Tel: (614) 793-9000

Additional Fax Numbers

Fax: (937) 642-4000

Additional Email Addresses

Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dealer Licensing Section, Ohio BMV
1583 Alum Creek Dr
Columbus, OH 43209-2713
(614) 752-7500
http://bmv.ohio.gov/dealer_licensing/dealers.asp

Ohio Board of Motor Vehicle Collision Re
37 W Broad St Ste 880
Columbus, OH 43215-4159
(614) 995-0714
http://collisionboard.ohio.gov/

Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 5 complaints about this company in the last 36 months, our standard reporting period. Of the total of 5 complaints closed in 36 months, 1 was closed in the last year.

These complaints concerned :

regarding Billing or Collection Issues

BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

regarding Guarantee or Warranty Issues

BBB Definition:

Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.

regarding Repair Issues

BBB Definition:

Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship.

These complaints were closed as:

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

Administratively Closed

BBB Definition:

Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

BBB Program Participation

This company participates in the BBB Identification

BBB Definition:

BBB Identification - A BBB program that allows BBB Accredited businesses to identify themselves as BBB Accredited businesses in off-line media when BBB Accredited business signs a formal commitment to resolve disputes, if necessary, through arbitration

BBB Definition:

arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp

Program and has agreed to use special procedures including arbitration

BBB Definition:

arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp

, if necessary, to resolve disputes.

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report

BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.

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