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BBB Reliability Report for
Tuffy Auto Service Centers

A BBB Accredited business since 01/23/2007.

BBB Rating B+

Ratings Explanation

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report

BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.

Find out more about this business:

BBB Accreditation

BBB Rating

Business Contact and Profile

Products and Services

Business Management

Additional Locations and Phone Numbers

Licensing

Customer Complaint History

BBB Program Participation

Government Actions

Advertising Review

BBB Copyright and Reporting Policy

BBB Accreditation

This company has been a BBB Accredited business since January 2007. This means it supports BBB's services to the public and meets our BBB Accreditation standards.

BBB Rating

Based on BBB files, this business has a BBB Rating of B+.

Reasons for this rating include:

Number of complaints filed against business.

Click here for an explanation of BBB Ratings

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Business Contact and Profile
Name:	Tuffy Auto Service Centers
Phone:	(614) 276-0164
Fax:	(614) 276-6467
Address:	4188 W Broad St
	Columbus, OH 43228-1615
	Google Map
Website:	www.tuffy.com
Original Business Start Date:	October 1976
Principal:	Mr. Neil Maclean, President
Customer Contact:	Mr. Neil Maclean, President - (614) 276-0164
Email Address:
Entity:	Corporation
Incorporated:	October 1976, OH
TOB Classification:	Auto Repair & Service, Auto Services, Brake Service
BBB Accreditation:	This organization is a BBB Accredited business.
Additional DBA Names:	Columbus Auto Center, Inc. Tuffy Service Center

Products and Services

Complete auto service.

Business Management

Additional company management personnel include:

Ms. Vickie Maclean - Secretary

Additional Locations and Phone Numbers

Additional Addresses

4744 E Main St
Whitehall, OH 43213-3130
Tel: (614) 864-5215

Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Board of Motor Vehicle Collision Re
37 W Broad St Ste 880
Columbus, OH 43215-4159
(614) 995-0714
http://collisionboard.ohio.gov/

Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 9 complaints about this company in the last 36 months, our standard reporting period. Of the total of 9 complaints closed in 36 months, 4 were closed in the last year.

These complaints concerned :

regarding Billing or Collection Issues

BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

regarding Delivery Issues

BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.

regarding Repair Issues

BBB Definition:

Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship.

regarding Service Issues

BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

These complaints were closed as:

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

BBB Program Participation

This company has agreed to use special procedures including arbitration

BBB Definition:

arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp

, if necessary, to resolve disputes through their participation in the following programs: BBB Identification

BBB Definition:

BBB Identification - A BBB program that allows BBB Accredited businesses to identify themselves as BBB Accredited businesses in off-line media when BBB Accredited business signs a formal commitment to resolve disputes, if necessary, through arbitration

BBB Definition:

arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp

, BBB Care

BBB Definition:

BBB Care - A national BBB dispute resolution program. BBB CARE is a customer assistance program designed to help businesses and their customers resolve problems through mediation techniques and, if necessary, arbitration. Grown out of decades of BBB dispute resolution experience, and drawing on the experience of over 2,000 BBB arbitrators, mediators and staff, BBB CARE provides businesses and their customers with the chance to quickly address disputes at low cost and without the need to engage attorneys or the legal system. More information can be found at http://www.dr.bbb.org/programs/care.asp.

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report

BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.

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