Home

Better Business Bureau

Start With Trust

In 21 Counties in Central Ohio

Find information you’re looking for.

For Consumers

BBB Reliability Report for
Chesrown Oldsmobile Cadillac Buick Kia of New

A BBB Accredited business since 03/20/1984.

BBB Rating A+

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report

BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.

Find out more about this business:

BBB Accreditation

BBB Rating

Business Contact and Profile

Business Management

Additional Locations and Phone Numbers

Licensing

Customer Complaint History

BBB Program Participation

Government Actions

Advertising Review

BBB Copyright and Reporting Policy

BBB Accreditation

This company has been a BBB Accredited business since March 1984. This means it supports BBB's services to the public and meets our BBB Accreditation standards.

BBB Rating

Based on BBB files, this business has a BBB Rating of A+.

Click here for an explanation of BBB Ratings

Back to top
Business Contact and Profile
Name:	Chesrown Oldsmobile Cadillac Buick Kia of New
Phone:	(740) 366-7373
Fax:	(740) 366-4233
Address:	1425 Mount Vernon Rd
	Newark, OH 43055-3165
	Google Map
Original Business Start Date:	January 1966
Local Start Date:	March 1996
Principal:	Mr. David T. Chesrown Sr., President
Customer Contact:	Ms. Janet K Chesrown, Vp/sec/treas - (740) 366-7373
TOB Classification:	Auto Dealers-New Cars
BBB Accreditation:	This organization is a BBB Accredited business.
Additional DBA Names:	Chesrown Oldsmobile Cadillac Buick GMC Chesrown KIA of Newark

Business Management

Additional company management personnel include:

Ms. Karen Roope - Office Manager
Mr. David Chesrown

Additional Locations and Phone Numbers

Additional Phone Numbers

Tel: (740) 366-7979

Additional Fax Numbers

Fax: (740) 366-5685

Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dealer Licensing Section, Ohio BMV
1583 Alum Creek Dr
Columbus, OH 43209-2713
(614) 752-7500
http://bmv.ohio.gov/dealer_licensing/dealers.asp

Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 8 complaints about this company in the last 36 months, our standard reporting period. Of the total of 8 complaints closed in 36 months, 1 was closed in the last year.

These complaints concerned :

regarding Customer Service Issues

BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

regarding Repair Issues

BBB Definition:

Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship.

regarding Sales Practice Issues

BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

regarding Service Issues

BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

These complaints were closed as:

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

Administratively Closed

BBB Definition:

Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

BBB Program Participation

This company participates in the BBB Care

BBB Definition:

BBB Care - A national BBB dispute resolution program. BBB CARE is a customer assistance program designed to help businesses and their customers resolve problems through mediation techniques and, if necessary, arbitration. Grown out of decades of BBB dispute resolution experience, and drawing on the experience of over 2,000 BBB arbitrators, mediators and staff, BBB CARE provides businesses and their customers with the chance to quickly address disputes at low cost and without the need to engage attorneys or the legal system. More information can be found at http://www.dr.bbb.org/programs/care.asp.

Program and has agreed to use special procedures including arbitration

BBB Definition:

arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp

, if necessary, to resolve disputes.

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report

BBB Definition:

Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.

Send to:
Printer | Email